FAQ

All of our caregivers have passed a thorough reference and criminal background checks. They are bonded, insured and our employees, not subcontractors. We match your specific needs and requests to the skills and background of each caregiver to find the ideal match.

Each Executive Care office is independently owned and operated. Please contact your local office directly for a complete list of products and home care services available, as well as the rates for your area.

In-home care services are available for as little as a few hours a visit up to 24 hours, 7 days a week, 365 days a year.

Executive Care office staff is available 24 hours a day, 7 days a week, 365 days a year. When the office is closed, there is an on-call person available to help you.

Executive Care can provide companionship or personal care to residents at assisted living facilities and nursing homes who may need additional attention or personalized care.

Executive Care never locks you into a contract. It’s an agreement for services and you are free to terminate it with proper notice – no questions asked. Our goal is to provide the best possible home care service.

We never charge additional costs or fees. If there are changes, we always notify our clients well ahead of time.

Executive Care develops a written Plan of Care for each client based on an assessment of their needs. The Plan of Care is developed before providing service in cooperation and agreement with the client and family’s representative. The Plan of Care will be used to direct the caregiver in the delivery of in-home care services. Plan of Care is reviewed with the client and family periodically to ensure that the client is receiving the appropriate level of care and is pleased with the caregiver providing the care.

All caregivers are responsible for performing light housekeeping and errand services.

All Executive Care offices have a registered nurse on staff.

In-home care services such as Companionship, Homemaking, Personal Pare, and Live-in Care is provided by a caregiver who has the necessary skills and experience to best serve the client’s needs. Services requiring Skilled Nursing Care is provided by a registered nurse.

The caregiver must have suitable sleeping arrangements and needs to be able to receive about eight hours of sleep a night. The caregiver must also be provided with reasonable groceries/meals.

If your regular in-home caregiver is unavailable, the Client Care Coordinator will arrange another caregiver and will contact you. Our goal is to ensure that home care services are provided as expected.

While Executive Care tries to get the best possible match of skills and personality in a caregiver for your family, there are occasions when a different caregiver will need to be arranged. Executive Care conducts periodic follow-ups and if for any reason you want to change a caregiver, we will do so at no charge until you are completely satisfied.

Before care starts, our no-obligation, face-to-face in-home meeting gives opportunity to clients and family members to ask questions and learn more about our personalized home care services tailored to suit their individual needs.

As a result of our no-obligation, face-to-face in-home meeting, a caregiver is assigned that has the necessary skills, experience and personality match to best serve the client’s needs. The caregiver can be available at your convenience.

• Long Term Care Insurance policies and other insurance policies may cover cost of home care services Executive Care provides.
• Medicaid may offer some coverage to those who are Medicaid-eligible and the agency providing these services must be a Medicaid-certified provider.
• Other sources of coverage may include private/self pay, auto accident insurance, Worker’s Compensation Insurance, Veteran Affairs, and various religious or social service organizations.